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FAQs
We encourage all of our clients to book in advance 2-3 appointments to ensure they can get in at their desired time frame. Due to our clinic and therapists being in high demand, most of our clients will always pre-book.
Yes. We encourage you to see the same skin and laser therapist for all of your appointments however if at one stage you cannot, another therapist will be well informed of your treatment journey, progress and history/results.
A skin consultation is always required before any skin treatment performed in clinic. This is to ensure we can prescribe and tailor your treatment and or products correctly to help you achieve the best and most safest results possible.
We stock Advanced Glutathione Lotion, Brightening Soap Paste, Glutathione Face Cream, Knuckle/Elbow cream, Luminous Body Lotion, Luminous face cream, Luminous Soap Paste and Radiance Face Cream
Please visit the skincare products ONLINE SHOP
A true allergic reaction will be within 24hours after using a product. Allergies do not develop over time so if you notice you are developing a response from using a product that you have always been using there may be something else going on that our skin specialists will be able to help you with. If you have had a true reaction to a product, please contact us immediately and our admin team will organise for you to come in to see your skin specialist and change over your product to something more suitable.
Using a combination of different skin care lines is always discouraged as they use different ingredients that have not been tested and may prove to be incompatible. Our product lines contain very active ingredients that are able to be transported directly into the skin it is strongly advised that your regime consist only of the one product line to avoid any potential skin irregularities.
We accept all major debit cards such as master card, visa and verve card
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Please note, we do not provide refunds on any treatments, products or packages.
We have no expiration date on any treatments or skincare products.
All sales must be paid for before the sale ending date. Sale ending dates will be announced via emails and via all of our social media platforms. There is also no refunds on any sale products or treatments as per our refund policy guidelines.